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Direct Debit explained...
by The MMA Team on November 13th, 2014


As we are moving to Direct Debit only from the 1st December, we have put together this little guide for you to alleviate all those concerns that people have. We really have made the whole process as painless as possible, but we would say that wouldn't we?

But seriously to show you just how easy this really is, have a little look at this little step by step guide...
 

This is what the email will look like when you receive it (obviously with YOUR details on it) and all you have to do is click on the link (shown in blue)

This is the page you will be taken to. Firstly, note the SECURE PADLOCK ICON in the address bar, this shows you that this is a SECURE CONNECTION and your details are completely safe.
Secondly, make sure the payment details at the top are correct for your monthly payments, if you believe they are wrong then please contact the Dojo at your earliest convenience so that we may look into it for you. However if all is as it should be then check that our email address is correct and then make sure you select the option

'I don't have a GoCardless account'

Then enter your first and last names.

NB!!  PLEASE MAKE SURE YOU ENTER YOUR FIRST AND LAST NAMES AS THEY HAVE BEEN PRESET TO THE STUDENTS NAME AND THIS MIGHT NOT BE YOU (FOR EXAMPLE YOU ARE A PARENT OR GUARDIAN)

Do NOT select the option

'I'm paying on behalf of an organisation'

Enter your billing details.

Fill in the rest of your billing details and ensure you put the SORT CODE and ACCOUNT NUMBER in correctly.

Choose yourself a password and confirm it and then press CONTINUE
You will then be presented with a screen like the one above for you to check your details are correct before you click 'confirm'. (and these details are NOT correct before you all start trying to hack that account...)
If all is well with your details (it will tell you if it is not) then you will be presented with this screen, which means everything has gone to plan and you are now setup for your payments to be taken out by Direct Debit every month. Sit back and relax.  Should there ever be any problems with your payment, we will notify you as soon as possible.

We hope this little guide has helped to alleviate any concerns and should you have any futher questions, please do not hesitate to contact a member of staff at anytime or email us.

Regards,

The MMA Team


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